Our warranty covers all electronic, video and pinball game parts sold on this website.
It includes exchanges and sales on boards, power supply boards, monitors and monitor chassis.
It also covers all of these parts in games we sell.
You will have 90 days to check out your game with the new part.
We allow extra time for shipping and may extend the warranty period if we have other parts of your game in our shop.
Our guaranty assures you that the game part you recieve from us will be in complete working order and professionally repaired.
We will promptly complete warranty work. We will start a new warranty period if we find any problem in the game part you recieved from us.
WARRANTY RETURN INSTRUCTIONS First check your game thoroughly.
Remember, receiving a board that doesn't get your game working could be the result of many causes.
New problems can arise during shipping, storage and installation.
Older games by their very nature may not be reliable.
Your game itself may have developed a new problem or had a reoccurrence of an old problem.
If your game does not work after you install the game part, check for obvious problems, i.e. - improper voltages, things not plugged in, etc.
Then if you are still having problems call us and we will review your situation over the phone and advise you on other possible actions you might take.
Finally, after a reasonable assessment of the situation, and it appears likely that the exchanged part is the cause or at least suspect in the inability of the game to function, you may return it to us for a replacement.
Please remember to put a note in the box with the game part describing the problem you are having with your game.
We do not need a copy of your receipt because we can identify the game part by our warranty tag.
Also, please be specific with your description or use the form for repair available on our website.
CONDITIONS OF WARRANTY 1. The game part must be returned to us promptly within the warranty period.
2. The game part must be received in the same condition as it was when we sent it.
A. It cannot be physically damaged or damaged by improper use especially voltages applied incorrectly.
B. It must have all the same parts on and must not be the result of somebody's unsuccessful experiment.
3. The game part must have the proper Eldorado Games Warranty Tag affixed on it.
4. Eldorado reserves the sole right to determine whether a board has been damaged due to misuse or abuse.
Glossary of Exchange Board Conditions
"Exchange" means you send us a NWE (non-working exchange) item and we return
to you a working exchange item of the same type. Your NWE item must be an original licensed item, be
"repairable" and in a "natural state". "Non-working Exchange" NWE is your non-working, original licensed,
"repairable" item in a "natural state". That you send to us as your exchange item. "Natural State" means in a condition an item might be found in after failing
in a game. This means no missing parts, no wrong parts, and no damage caused by improper repair, misuse,
or poor handling. Items with other defects can be repaired after an amount is assessed as to how much
extra work will be needed to make the item repairable and acceptable as an NWE item. "Repairable" means your NWE item is free from excessive corrosion caused by
acid damage, rust, etc. Also, the item must not require custom parts no longer available or prohibitively
expensive. Some corrosion clean up/repair and some custom parts may be charged back to the customer.
A clean up/repair charge for minor corrosion. Custom parts used will be charged back to the customer.
These include Namco custom chips with 2 or 4 digit
numbers used on Galagas and other games as well as many chips that have a game manufactures name on them. "Deficiency" is any condition of a NWE that keeps it from being in a "natural
state" or "repairable". NWEs are excluded from exchanges if the damage is extensive. NWEs with small
amounts of corrosion (usually caused by battery acid) may be accepted with a clean-up fee. NWE's with
other deficiencies, i.e. bad custom parts, can be accepted after an assessment is made of the damage and the
customer agrees to an additional charge. Since the objective of the exchange policy is to give the customer
the fastest service possible, NWEs may not be repaired for months after received. And since not all deficiencies
are easily visible they may go undetected until one of our technicians attempts to repair the NWE.
Eldorado Games, therefore, reserves the right to charge back to the customer this additional charge. It
will be no more than the purchase price of the item less the amount the customer has already paid on the
exchange. "Repair" means "Exchange" to us. We will exchange or repair your item at
our discretion. We will not return a repaired customer's item on request.